Very easy to have your accounts all in the one place and to use the online system.
Commonwealth bank is easy to deal with and great products They always answer my questions when asked.
I love this bank because of how l am treated
they have an office and have helped me during the grieving progress passing of my husband this 12months with our banking
They need to raise the interest rate in their term deposit and savings accounts so that people who have more money would find it a better and safer opportunity with better interest rates
Commonwealth Bank was very friendly communicated well and gave good advice. As a young woman doing a term deposit for the first time to make a little cash he was able to give me a 4.93 interest rate and was all done in 10 minutes. He gave me the confidence and trust to put my money in a term deposit and was helpful with advice on how much money I should put in. Very easy and efficient as there is lots physical (branch and ATM) around me and even remote using the Commonwealth app.
All banks are the same. Its a buisness I dont expect them to be overly generous or even professional
I do like the bank and everything is easy to do (depositing money throught one machine unlike other banks) yet I was given false information on term deposits but one banker and a week later I went back in an got told something completely different.
The person I spoke with at Comm bank was very knowledgeable about the different types of accounts and term deposits they offered and their features. She was also able to give me a very competitive rate on my term deposit. It was a straight forward process and I felt like I was treated like a human being not a number. My personal needs and saving goals were taken into consideration also.
Exorbitant fees in the event that you redeem a term deposit early. After decades of banking with this bank, an 89 year old tried to withdraw money in a term deposit before the term deposit matured. A fee of over $17,000 was going to be charged for this elderly client to withdraw her money. She was advised that the only circumstances that it could be withdrawn before maturity without this fee was if she died. Is this fair?
They are taking advantage of customer inertia and inability to keep switching banks or products. So, they always pay the lowest return on most rates/terms/products.
Very poor rates of interest and period of term deposit. You can get better offers at other Banks. Most disappointing
I have found that the commonwealth bank has gave me the best advice on term deposits in regards to the term length and interest rates to maximise my investment earnings
My main issue is it depends so much on the person you are dealing with. I once got so much sass from someone when I asked to have a term deposit rate matched, and then she panicked when I asked to withdraw my money because it was obviously more than she thought I had. But other times I have had no issues. Its just highly variable. Also a bit annoying that the money doesn't roll into an account, you have to physically go in to set up a new one.
ATMs often out of order, branch staff try to guide me to use ATMs when trying to conduct personal banking and allow me to use teller staff when I insist!
Different interest rates apply to different amounts or different interest payment frequencies.
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