Home loan customer reviews

Read the latest home loan reviews from the Mozo community. Thousands of Australians have reviewed their mortgage provider to give you the inside story on everything from sneaky fees to customer service.

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Recent home loan customer reviews

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  • Bankwest Home Loan

    Excellent basic banking package

    App is easy to use. No physical banks to have a face to face conversation however easy to contact online. Competitive rates without all the lights and buzzes that you don’t use.

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    Jenny, Victoria, reviewed about 8 hours ago
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  • ING Home Loan

    ING Bank had the lowest variable rate

    I believe ING Bank is a popular choice for many because of its focus on innovation, customer-centric services, and competitive financial products. Here are some reasons why we bank with ING bank: Pros of ING Bank: 1. User-Friendly Digital Banking: ING is known for its excellent online and mobile banking platforms. Their apps are intuitive, secure, and packed with features that make managing money easy. 2. Low Fees: ING often offers low or no fees for basic accounts, such as checking and savings accounts, making it an affordable choice for everyday banking. They also gave us the best variable rate for our first home. 3. Competitive Savings Rates: ING is renowned for its high-interest savings accounts, providing better returns compared to many traditional banks. 4. Global Presence: As a multinational bank, ING has a strong global network, making it an appealing choice for expats or people needing international banking services. 5. Great Customer Support: Their customer service is generally well-rated, offering support through multiple channels like phone, chat, and email

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    Julia, Victoria, reviewed about 8 hours ago
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  • The Mutual Bank Budget Home Loan

    It's the cheapest interest rate!

    It has the cheapest interest rate you can find.

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    Natalie, New South Wales, reviewed about 9 hours ago
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  • Auswide Bank Home Loan

    Home Loan

    Mortgage Broker deals directly with the bank for any issues. The online banking app is easy to use.

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    Caitlyn, Queensland, reviewed about 13 hours ago
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  • Westpac Rocket Repay Home Loan

    Functional, no surprises loan

    A mortgage broker helped us secure a good interest rate. When compared with ANZ and National they had the best rate. In general banking, it can be a bit of a wait time if you want to talk to someone, but the Lismore branch is friendly and helpful. Westpac have resolved some disputed transactions for us. The new 2024 app is clunky compared to the old one. The homeloan package deal, ie no hidden fees is good too.

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    Byron, New South Wales, reviewed about 13 hours ago
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  • People's Choice Basic Variable Home Loan

    Good rates. Bad communication

    Website is missing basic features. Some of the call centre speak broken hard to understand English.

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    Alex, Victoria, reviewed 1 day ago
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  • Newcastle Permanent Home Loan

    Competitive

    Refinanced with them a few years ago, still competitive rate to the market for my circumstances.

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    Faye, New South Wales, reviewed 1 day ago
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  • Bank of Melbourne Basic Home Loan

    N/A

    As Bank of Melbourne customer. The Bank did not give support with my interest in applying for Home Loan due to my income situation.

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    Emy, Victoria, reviewed 1 day ago
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  • Macquarie Offset Home Loan (Package)

    Best Online Banking provider-with great products.

    Great rates, reviewed when requested first existing customers to remain competitive in the market. Easy to manage and rename offset accounts to allocate salaries for different purposes. Patient and attentive customer service when needed 24/7. Notifications in App when money is deposited/withdrawn and fraud alert notified via sms. Cash withdrawal available from major and available ATM, making accessibility to funds easy.

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    Lynnette, Victoria, reviewed 1 day ago
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  • Commonwealth Bank Standard Variable Rate

    Good bank needs to be more competitive

    Have been easy to deal with but definitely not the most competitive on the market or willing to negotiate unfortunately.

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    Damon, New South Wales, reviewed 1 day ago
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  • Tiimely Variable Home Loan

    Great rate and great local customer service

    If you’re looking for a low rate for a relatively simple home loan. Then highly recommend Tiimely. You don’t get all the bells and whistles, because you’re not paying for them. Would recommend for a no nonsense loan.

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    Tom, New South Wales, reviewed 1 day ago
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  • ANZ Standard Variable Rate Home Loan

    Would not recommend services to friends or family

    Online app is limited with no ability to perform simple tasks like reduce limit or review rate. Wait times are excessive with rude staff who are not helpful.

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    Elishia, Victoria, reviewed 1 day ago
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  • Westpac Flexi First Option Home Loan

    Friendly and well presented

    Excellent service

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    Andrew, Tasmania, reviewed 1 day ago
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  • Commonwealth Bank Home Loan

    Generally good overall

    Phone help is terrible but in house help is a vast contrast

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    Brendan, South Australia, reviewed 1 day ago
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  • ANZ Home Loan

    Get back to looking after customers not just share

    Losing customer service focus Closing branches Basic banking almost impossible at some branches

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    Louren, South Australia, reviewed 1 day ago
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  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews. Financial providers may, from time to time, offer incentives for reviews, regardless of the sentiment of the reviews.

    Home loan comparisons on Mozo - rates updated daily

    • Unloan Variable

      interest rate
      5.99% p.a. variable
      comparison rate
      5.90% p.a.

      Promoted
    • Fixed Home Loan

      interest rate
      5.99% p.a.
      fixed 1 year
      comparison rate
      6.07% p.a.

      Promoted
    • Discount Great Rate Home Loan

      interest rate
      5.99% p.a. variable
      comparison rate
      6.01% p.a.

      Promoted
    • Basic Home Loan

      interest rate
      5.69% p.a.
      fixed 3 years
      comparison rate
      6.04% p.a.

      Promoted
    • Discounted Home Value Loan

      interest rate
      6.09% p.a. variable
      comparison rate
      6.09% p.a.

      Promoted

    WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.

    Browse all 421 home loans in Mozo's comparison database.

    Compare more home loans

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