Home loan customer reviews

Read the latest home loan reviews from the Mozo community. Thousands of Australians have reviewed their mortgage provider to give you the inside story on everything from sneaky fees to customer service.

Write a review

Search a review by:

Recent home loan customer reviews

Sort reviews by: date | star rating
  • Bankwest Complete Variable Home Loan (Package)

    High interest

    Our interest is absurdly high.

    Price
    Features
    Customer service
    Convenience
    Trust
    Less
    Sekai, New South Wales, reviewed 13 days ago
    More Bankwest home loan customer reviews
  • Commonwealth Bank Home Loan

    Pretty good bank as banks go

    Pretty good, the dropped the home loan rate instantly after the RBA decision, and helped me with concession rates and hardship plans and were 90% of the time thoughtful, compassionate and helpful.

    Price
    Features
    Customer service
    Convenience
    Trust
    Less
    Adriana, Victoria, reviewed 15 days ago
    More Commonwealth Bank home loan customer reviews
  • Tiimely Home Home Loan

    Not good as existing customer

    Definitely would not recommend. As an existing customer they are charging me a higher rate than advertised to new customers and my request to have it lowered has been rejected. We have to refinance away from Tiimely to get a good rate again. At least I'll be able to join a new bank that actually has an app and faster Osko transfers!

    Price
    Features
    Customer service
    Convenience
    Trust
    Less
    Rhys, Victoria, reviewed 22 days ago
    More Tiimely Home home loan customer reviews
  • Laboratories Credit Union Home Loan

    LCU are fantastic!

    LCU are fantastic! They consistantly have the lowest rates both fixed and variable, and so far have always passed on rate cuts in full! In addition they dont charge monthly fees, and offer 100% offset accounts! Its almost too good to be true!

    Price
    Features
    Customer service
    Convenience
    Trust
    Less
    Shai, Australian Capital Territory, reviewed 27 days ago
    More Laboratories Credit Union home loan customer reviews
  • Beyond Bank Standard Variable Home Loan

    No regrets

    No issues with home loan. Quick approval, easy app, friendly staff, competitive rates. Would recommend to family and friends.

    Price
    Features
    Customer service
    Convenience
    Trust
    Less
    Sonia, South Australia, reviewed 28 days ago
    More Beyond Bank home loan customer reviews
  • Commonwealth Bank Home Loan

    Loans so good, even your wallet smiles!

    "Commonwealth Bank Home Loans: Like a warm hug from your finances. Their app? A tech masterpiece even your grandma could navigate. Loans? Tailored to make your dream home a reality, not just a Pinterest board. The only con? You might start naming your pets after their staff—because they’re that helpful!"

    Price
    Features
    Customer service
    Convenience
    Trust
    Less
    Gerard, New South Wales, reviewed 27 days ago
    More Commonwealth Bank home loan customer reviews
  • Macquarie Home Loan

    MACQUARIE is the best for your home loan needs !

    Macquarie is a great bank for all your home loan needs . It has great interest rates , wonderful customer service , and a faboulous online banking system !

    Price
    Features
    Customer service
    Convenience
    Trust
    Less
    Bevis, Victoria, reviewed 22 days ago
    More Macquarie home loan customer reviews
  • Commonwealth Bank Home Loan

    CommBank offers strong digital banking and a wide

    The Commonwealth Bank (CommBank) offers the convenience of a vast network and robust digital banking, making it a strong contender for those prioritizing accessibility and online features. However, potential customers should be aware of reported customer service inconsistencies and the importance of understanding their fee structure. While CommBank's established reputation provides security, branch closures and the constant threat of scams necessitate vigilance. Ultimately, CommBank serves well for those comfortable with digital banking and who carefully manage their finances, but those requiring consistent, personalized in-person service may want to weigh their options.

    Price
    Features
    Customer service
    Convenience
    Trust
    Less
    Scarlett, Western Australia, reviewed 22 days ago
    More Commonwealth Bank home loan customer reviews
  • HSBC Home Loan

    A fabulous bank to deal with

    This bank has been nothing but helpful in our hour of need. They are understanding and are highly professional. The application for the home loan was a simple process and the ongoing access via app or website is excellent.

    Price
    Features
    Customer service
    Convenience
    Trust
    Less
    Catriona, Victoria, reviewed 21 days ago
    More HSBC home loan customer reviews
  • IMB Bank Standard Variable Home Loan

    Pretty happy with bank and overall product

    I use them for mortgage. They are pretty easy to deal with and interest rate is fair

    Price
    Features
    Customer service
    Convenience
    Trust
    Less
    Mar, Victoria, reviewed 21 days ago
    More IMB Bank home loan customer reviews
  • NAB Home Loan

    I m a happy customer with NAB and recommended them

    it has been easy working with NAB and the rate of interest is competitive .

    Price
    Features
    Customer service
    Convenience
    Trust
    Less
    Pooja, Victoria, reviewed 21 days ago
    More NAB home loan customer reviews
  • ME Flexible Home Loan (Member Package)

    DO NOT USE THIS BANK.... be warned!!!

    I have had many homeloans over my time, and to be honest, Me Bank was my first 'non-traditional' bank (not one of the big 4 or associates)... but from signing up day one I had concerns. Communication is poor with this bank. Staff don't tell you 'everything' and for instance, fee and charges are hidden until sign-on has occurred. When I had questions, I would be referred to other departments, people etc who wouldn't return my calls. Eventually, you just gave up... The disappointing this is their "Members Package".... its $395 a year to have an interest rate comparative to other banks.... or if you don't take this offer, its 2% higher (YES... 2%.... mine was 6.09%, I refused to pay the ridiculous Members fee, and they pushed my homeloan interest rate up to 8.53%... So with that... Im out. DO NOT USE THIS BANK... they are dodgy, misleading, and only in it for the profits (like many others)...

    Price
    Features
    Convenience
    Trust
    Less
    Ian, Queensland, reviewed about 1 month ago
    More ME home loan customer reviews
  • Commonwealth Bank Standard Variable Rate (Wealth Package)

    The best

    have a home loan paid out in a 2 0 10 and been very happy with the loan

    Price
    Features
    Customer service
    Convenience
    Trust
    Less
    Megan, Queensland, reviewed about 1 month ago
    More Commonwealth Bank home loan customer reviews
  • Macquarie Home Loan

    Great services but no customer retention

    They have good customer service, easy to get contact to and are responsive. But their rates are not competitive and they don't care about customer retention.

    Price
    Features
    Customer service
    Convenience
    Trust
    Less
    Angela, New South Wales, reviewed 21 days ago
    More Macquarie home loan customer reviews
  • Macquarie Home Loan

    Good customer service, good rates, convoluted app.

    Their customer service is good, I always get a swift response and my original loan application was approved within 48 hours. you get an instant alert every time money is deposited in your bank which I find helpful. The online platform can sometimes be a little tricky to access with extra security measures, but this does make you feel like your money is secure. The yearly service fees are quite high.

    Price
    Features
    Customer service
    Convenience
    Trust
    Less
    Sophie, Victoria, reviewed about 1 month ago
    More Macquarie home loan customer reviews
  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews. Financial providers may, from time to time, offer incentives for reviews, regardless of the sentiment of the reviews.

    Home loan comparisons on Mozo - rates updated daily

    • Budget Home Loan

      interest rate
      5.79% p.a. variable
      comparison rate
      5.82% p.a.

      Promoted
    • OMG Home Loan

      interest rate
      5.74% p.a. variable
      comparison rate
      5.77% p.a.

      Promoted
    • Basic Variable Home Loan

      interest rate
      5.88% p.a. variable
      comparison rate
      5.91% p.a.

      Promoted
    • Fixed Home Loan

      interest rate
      5.69% p.a.
      fixed 3 years
      comparison rate
      5.98% p.a.

      Promoted
    • OMG Home Loan

      interest rate
      5.79% p.a. variable
      comparison rate
      5.82% p.a.

      Promoted

    WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.

    Browse all 415 home loans in Mozo's comparison database.

    Compare more home loans

    About Mozo Reviews

    Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia.

    We don't make subjective judgments, nor do advertisers influence our ratings.

    Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.