Have had a fairly good experience with NAB. The home loan specialists have been informative and patient while also providing a competitive product.
Really supportive though COVID and then job loss.
Easy internet banking Familiar with banking and products Can usually speak with someone
We have had our home loan for 12 years. It was a 20 year loan and we could have paid it off years ago but the redraw system is fantastic for renovations etc. Our bank manager is fabulous. We hadnt seen her for years but she remembered us - even our names. The online banking is easy and as I've mentioned, we could have ended our relationship years ago but chose not to.
I have recently attained restructuring at my full-time employment and don't have a current position available for employment. I've been off on unapproved workers compensation for some time and my payments ceased due to exhausted leave etc. My wife unwent chemotherapy just over 2 years again as she has cancer in the stomach and had her stomach removed. She works luckily 2 days a week. No income, a mortgage, the cost of living and our 8 year old son. Due to bo finances I called customer care at NAB and discussed the situation. With great appreciation and respect, they've frozen nortage Repayment until my return to employment hopefully at the end of August 2024. NAB customer care will call me on the 28th August to check in to see how i am. I can't express how grateful we are in being understood and shown some compassion with the costs and situation at hand. NAB customer service and communication/s is paramount.
No contact no reviews no loyalty for long term customer.
Man is very helpful and always advise us constantly and are there to help us
NAB HAVE ALEAYS BEEN AMAZING TO DEAL WITH. Have banked with them for over 30 years.
NAB's longstanding reputation as one of Australia's leading banks instils trust and confidence in customers and I feel comfortable with them. NAB's focus on customer satisfaction and personalized service ensures that I feel valued and supported in my financial journey.
Not many branches local to my specific area, long waiting times on the phone customer service. However, each time I have called the operator has been quite knowledgeable and able to answer all queries.
Haven’t had any issues in the few years we have been with them
their home loan rates is low and competitive. Home loan processing times is one of the best. They have very good customer support system.
We’ve been with NAB for a number of years now and have never had major issues. I feel they are proactive and provide good communication.
nab have been so helpful for us and our family with acquiring a home loan. It was such an easy process with most of it online. There aren't any cons that I can think of. It's all the same as most banks.
Bank closing branches, reducing face to face customer service and ATM access. Bank only interested in corporate, business and high worth customers.
WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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