My luggage was stolen from the 22nd floor of teh Hilton hotel in Niagarra falls. This is not in dispute and they agree with this. But - trying to claim ! They have come up with 3 dirrefent reason for denying the claim - each time I told them they were wrong - they just come up with another reason. 1st was no backup doc from the Hilton - there was - they had just not opened them. Next was the bag was left unattended for over 30 minutes - no it wasnt - it was placed outside our door for pick up at 6:30am and was gone by 6:35am - wrong again. 3rd was that it was left unattended in a public place - wrong again - it was a secure floor that only staff and that floors guests had access to. I took them to AFCA who are supposed to look out for doddgy behaviour like this - they promised me (in a recorded call) that all of this would form part of their determination - did they - of course not - just look after their own (formal complain in progress here).
I had no problems with my insurer as I didn't need to use them. The money was good for the time away
They asked for more information and are still yet to get back to me about my claim. I made the claim about a month ago.
Very easy to deal with. Once I put my claims in and sent them the required documentation, they promptly made their decision.
I was travelling with MSC cruises when my purse was stolen from on deck while my back was turned. A claim was lodged to Suresafe travel insurance for a 9ct gold bracelet that was inside the purse. The claim was paid after a few, more detailed questions were asked within three weeks of the original claim being lodged. I did provide as much detailed information as possible and was pleasantly surprised with the efficiency of the whole process.
Had my wallet stolen in London, reported to police and given a report. My visa credit card travel insurance after forwarding all paper work were very good. I was kept informed and claim paid in full.
It was competitively priced and they responded to any queries I had while I was away in a very timely manner.
They were reliable and I trusted I was properly insured for my trip away. More flexible on price would have been better.
Easy to arrange online. Good info provided - easy to make changes.
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