When I opened my term deposit account they were so helpful and tryed to help me anyway possible I couldn't have asked for anything more and was the first bank that never got hacked or lost money and are still with them today
Decided to set up a term deposit through the bank's customer service phone number. Lovely lady helped me through the process of setting up a term deposit however it wasn't actioned correctly from the bank's end meaning I couldn't transfer funds into the newly set up term deposit account. Had to have another temporary account set up to transfer my term deposit funds into before it then went into the term deposit account up to five days later. Was a bit worried typing in the temporary account details as I was told if I had done it incorrectly it was on me if the funds got lost! A rather anxious few days before the funds appeared in my term deposit. When I closed the term deposit I had to go to the bank to action it, because of the funny way it was originally set up there was some flag on the account meaning I had to verify myself by visiting a branch with adequate ID. All in all not the best experience and in reality, I got a much better interest rate using their high interest savings account - it would've been great had the customer service team advised me of that prior to selecting a term deposit option.
I like this bank so much. Because there service is excellent thy look after the costumers well
Westpac are reliable and I have faith that my money is safe with them, but they offer no rewards and their interest rates are ridiculously low (like all other mainstream banks). Their customer service however is excellent and has helped me with various problems quickly and efficiently.
With my Westpac term deposit I make what I call huge profits for my money just sitting there. It's awesome.
We have had a term deposit for many years. It has always been easy to re invest with this bank and customer service at my branch is exceptional. Obviously the interest rate is a little disappointing and I’d like to see some reward for reinvesting multiple times and also for the amoun of investment. Eg the more I put in my term deposit, the higher I’d like the rate to be. This is the case to some extent, but doesn’t go far enough in my opinion.
My review relates to Westpac/RAMS, the term deposit was quick to set up, however, the $250 minimum deposit without withdrawals seems a little excessive for the financial return. In saying that there is little in the market that betters their terms.
Always had very good service. Helped with a scam problem. Staff are very efficient and friendly.
Poor interest rates hardly worth it when you take inflation into account.
The branch staff are friendly and keen to provide top service. I have a substantial amount on a term deposit which recently matured. To help me, the branch manager referred the matter to the appropriate person in Head Office seeking a better interest rate than that advertised. As a result I was offered a rate 0.3% above the advertised rate for a 12 month term.
They contacted me to change accounts so I can receive a better return.
Different interest rates apply to different amounts or different interest payment frequencies.
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