Allianz car insurance

Customer reviews

• D

  David

  Victoria - 12 days ago

  Product name: Comprehensive Cover

  4.5

  Alliance Car Insurance: Reliable coverage for all.

  When I first started looking for car insurance, I was overwhelmed by the options. I needed a company that felt reliable and accessible, especially since I was a new driver. Alliance stood out to me because of its reputation for excellent customer service and straightforward policies. Friends had recommended it, sharing stories of quick responses and helpful representatives. This personal touch made me feel more confident in my choice. Pros Diverse Coverage Options: Alliance offers a variety of coverage plans. I found it comforting to know I could choose from basic liability to more comprehensive options that suited my lifestyle. Affordable Rates: One of the biggest draws for me was the affordability. I was on a tight budget, and Alliance's competitive rates allowed me to get the coverage I needed without breaking the bank. User-Friendly Online Management: Managing my policy online has been a breeze. I can easily access documents, update my information, and file claims with just a few clicks. This convenience has saved me time and stress. Responsive Customer Service: Whenever I had questions or needed assistance, the customer service team was quick to respond. They made me feel valued as a customer, which is something I genuinely appreciate. Cons Claims Processing Delays: While my overall experience has been positive, I did hear from a few friends about delays in the claims process. They expressed frustration when they needed timely support after an accident. Policy Exclusions: Some customers mentioned that certain exclusions in the policies weren’t clearly communicated. It’s crucial to read the fine print to avoid surprises later on. Mixed Customer Feedback: Although many have had great experiences, there are also reports of dissatisfaction. It's a reminder that experiences can vary widely, and it's essential to do thorough research. Limited Discounts: Compared to some competitors, Alliance might not offer as many discount opportunities. This could affect savings for those who are looking to maximize their budget. Conclusion Overall, my journey with Alliance car insurance has been mostly positive. Their commitment to customer service and affordable rates make them a strong contender in the insurance market. However, potential customers should be aware of the mixed feedback regarding claims and exclusions. Taking the time to understand the policy details can help ensure a smoother experience.

  • Price
    4.0
  • Features
    4.5
  • Service
    4.5
  • Convenience
    3.5
  • Trust
    3.5
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• J

  Judy

  Queensland - 3 months ago

  Product name: Comprehensive Cover

  4.5

  Very easy to do business with this company

  Very easy to deal with when making a claim. Very fair and easy. I always appreciated the ease of claiming and the helpful customer service always experienced when interacting with this company…

  • Price
    2.5
  • Features
    4.0
  • Service
    4.5
  • Convenience
    4.5
  • Trust
    4.5
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• A

  Andrew

  New South Wales - 6 months ago

  Product name: Comprehensive Cover

  3.0

  Solid coverage, but claims process could be faster

  I’ve been with Allianz for my comprehensive car insurance for a while now, and overall, it’s been a decent experience. One of the big pluses is that they offer really good coverage—everything from personal property to accidents and theft is taken care of, and they even include a hire car option if your car’s out of action after an accident. I also appreciate the emergency repairs coverage, which has saved me a few headaches. However, the premiums aren’t the cheapest, especially if you’re a young driver or living in certain areas. I had to claim once after a fender bender, and while they did handle everything, it took longer than I expected to get my car back. If you’re after speed and quick resolution, you might get a bit frustrated waiting for parts and repairs to be sorted. On the whole, though, Allianz gives me peace of mind with their level of cover, and I feel like I’m in safe hands. Just be ready for the possibility of longer claim times and slightly higher premiums compared to budget insurers.

  • Price
    3.5
  • Features
    4.0
  • Service
    3.5
  • Convenience
    3.0
  • Trust
    4.0
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• R

  Rebecca

  South Australia - 7 months ago

  2.5

  Ok

  Customer service very good but that is because I go thru a broker

  • Price
    3.0
  • Features
    3.0
  • Service
    4.5
  • Convenience
    2.5
  • Trust
    3.0
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• M

  Mosaab

  New South Wales - 7 months ago

  4.5

  Ease of submitting an application and obtaining in

  Easy and fast to obtain an insurance policy

  • Service
    5.0
  • Convenience
    5.0
  • Trust
    5.0
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• K

  Kevin

  South Australia - 11 months ago

  3.5

  overal competitive pricing,

  competitive pricing,

  • Price
    3.5
  • Features
    3.5
  • Service
    3.5
  • Trust
    4.0
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• J

  Jenn

  New South Wales - about 1 year ago

  Product name: Comprehensive Cover

  2.0

  Car

  When we had to make a claim for our car Allianz was easy to talk to but just the one issue we had with them was the repairer they sent us too, it was abit far away but was the only one they had near us. It took almost 6 months for our car to be seen then another 2 months for our car to be fixed.

  • Features
    2.5
  • Service
    2.5
  • Convenience
    1.5
  • Trust
    2.0
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• L

  Lim

  Western Australia - over 1 year ago

  Product name: Comprehensive Cover

  0.5

  DJ

  I had a highly disappointing experience with Allianz insurance. I purchased an annual car insurance policy, making a full payment on 03/01/2023, believing my vehicle was covered for the entire year. However, my interaction with Allianz took a nightmarish turn when I called them on 16/10/23 to update my car's registration number. To my shock, I was informed that my insurance had been inexplicably canceled due to a supposed "technical glitch." What's even more frustrating is that I received no prior notification or warning about this issue. I was essentially left in the dark for seven months, driving my car uninsured, completely unaware that I had no coverage. To add insult to injury, when they eventually decided to process a refund, it was sent to a credit card that had been closed for more than seven months at the time of the refund. It's now been 14 months since the card was closed, and, as expected, the account no longer exists. This demonstrates a glaring lack of attention to detail on their part and a disregard for their customers' time and money. What's truly infuriating is that, despite all these blunders and their failure to provide any sort of resolution or compensation for the inconvenience and danger I was exposed to by driving without insurance, their proposed solution was to buy an entirely new policy. It's astounding that Allianz couldn't acknowledge their mistake and rectify the situation in a more customer-friendly manner. In summary, Allianz's handling of my car insurance has been utterly unacceptable. Their cancellation of my policy without notice, the mishandling of my refund, and their lack of responsibility for the consequences of their actions make them a company I would strongly advise against doing business with. It's clear that customer satisfaction and safety are not their top priorities.

  • Price
    0.5
  • Features
    0.5
  • Service
    0.5
  • Convenience
    0.5
  • Trust
    0.5
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• R

  Renee

  Victoria - over 1 year ago

  Product name: Comprehensive Cover

  2.5

  They are ok a little expensive

  Look they are not all bad jusy waiting time on the phone and are a bit expensive have been with them for 30 years have thought to go to other places but you just don't no these days better to stick with what you no l think

  • Price
    3.0
  • Features
    3.5
  • Service
    2.5
  • Convenience
    2.0
  • Trust
    2.0
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• C

  Cassie

  Western Australia - over 1 year ago

  Product name: Comprehensive Cover

  5.0

  Great insurance

  They make it affordable to have insurance and make it easy to understand how they work and what they do

  • Price
    5.0
  • Features
    5.0
  • Service
    5.0
  • Convenience
    5.0
  • Trust
    5.0
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