SCAM ALERT!!! I Chose top cover insurance, after numerous back and forth emails with me sending file after file after file, was eventually told that my flight delay was not covered because operation reasons are not covered! They waited until Friday after 5pm to send the email, tried to call the company and office closed! This is an absolute scam!
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Professional, helpful, and Easy to deal with... You can actually talk to someone in Australia, on the the phone!
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Very affordable since they have changed their underwriting insurer. The benefit limits are also very generous, with a medical only option to boot.
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It is essential to carefully examine the fine print of this insurance policy. Although it claims to cover flight cancellations, I was disappointed to discover that maintenance- related cancellations are excluded. This exclusion is puzzling, as aircraft maintenance is a routine aspect of airlines operations. My flight was cancelled and re scheduled for three days later, but the claim was denied. This experience has led me to question the reliability of WAS Insurance and its ability to provide peace of mind. NOT RECOMMENDED!
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I got sick overseas and needed to see a doctor. They organised for a doctor to come directly to my hotel and called several times afterwards to check on my welfare afterwards. Great company.
More Southern Cross Travel Insurance travel insurance customer reviewsi never had to claim anything from my travel insurance but they had good coverage options and were very reasonably priced.
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My partner went to Bali with our 7year twin boys, one of the boys developed a severe ear infection from the swimming pool we assume on the day before they were leaving to return to Melbourne They were required to stay an extra 7 days on medical advice with medical certificates at a total cost of approx $14k They were insured with Chubb Travel Insurance via our American Express Centurion Card I have spent over 4 months and 50 hours arguing and trying to recover the out pockets, Chubb are a nightmare, do not use them, go elsewhere, when they do pay part of the claim, they only give you a small percentage of it, they will not even pay for the sick 7 year boy's food for the week, they are shocking We had all medical certificates and 55 pages of claims and receipts
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Great price and satisfaction with the service
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We travelled to New Caledonia and landed as the riots broke out we were stuck in our hotel for 10 days without being able to leave the premises . We were on stand by to be evacuated from the country . I included my footage in my claim as we were in the van going to our hotel and surrounded by Rioters and fires . This was in the media and continues now. We were with a group of Hello travel agents and a insurance company representative for them who advise place a claim for this as you have not had a holiday you have been stranded with army and unable to leave the hotel . we were eventually evacuated by the french army to Brisbane . We all placed a claim and out of the 22 couples with us 1 cover who we were with are the only ones that declined the claim . The refuse to cover accommodation, flights, and our accommodation in Brisbane were we were flown to and unable to get a flight home until the next day through no fault if our own,
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My luggage was stolen from the 22nd floor of teh Hilton hotel in Niagarra falls. This is not in dispute and they agree with this. But - trying to claim ! They have come up with 3 dirrefent reason for denying the claim - each time I told them they were wrong - they just come up with another reason. 1st was no backup doc from the Hilton - there was - they had just not opened them. Next was the bag was left unattended for over 30 minutes - no it wasnt - it was placed outside our door for pick up at 6:30am and was gone by 6:35am - wrong again. 3rd was that it was left unattended in a public place - wrong again - it was a secure floor that only staff and that floors guests had access to. I took them to AFCA who are supposed to look out for doddgy behaviour like this - they promised me (in a recorded call) that all of this would form part of their determination - did they - of course not - just look after their own (formal complain in progress here).
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I have confidence that if anything happens on my holiday I'm covered for it. No more sleepless nights worrying.
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Our departing flight was cancelled 5 minutes after we received our boarding passes and the airline had no other flights to get us onto. In a mad desperation we booked flights with another airline so we did not miss our connecting flights and left us out of pocket. These cost us more than the flights that were cancelled. Aus post would not offer any reimbursement what so ever. What's the point of travel insurance?
More Australia Post travel insurance customer reviewstortured with broken leg due to refusel of immediate treatmentleft with broken leg, no pain killers no cast for 2 weeks as they wanted to send me home for treatment to avoid paining medical in America. While waiting 2 weeks for them to organize my trip back to Australia I was left humiliated and in agony, having to crawl on my hands and knees even just to got to the toilet, then if I made it there it was often too late by the time I had to maneuver myself up and on to the toilet. I was unable to obtain a drink or a proper meal as I had no was of carrying it back. Partially approved with transport to Australia, still waiting on claim from airport transport to home. Finally received my travel cost to get home from airport after 10 weeks of numerous submissions
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Provided a quote saying medical issues were covered. Then when went to purchase the insurance prior to the date of the quotation expiring, they said they'd changed the rules... They then put me through to customer service and said it was out of hours in that country and to phone back later. When I phoned back they wouldn't speak to me regarding the other passenger, even though it was okay for me to do the screening for them online earlier.
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