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Commonwealth Bank customer reviews

Overall rating
7.4/10
Price
6.5/10
Features
6.4/10
Customer service
7.5/10
Convenience
8.1/10
Trust
7.5/10
Based on 47101 Commonwealth Bank reviews as rated by the Mozo customers. More about the Mozo Customer Ratings.
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Recent Commonwealth Bank customer reviews

  • Commonwealth Bank Term Deposit

    Easy to use, just watch your money grow!

    Very easy to have your accounts all in the one place and to use the online system.

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    Megan, Queensland, reviewed 9 days ago
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  • Commonwealth Bank Smart Access

    I trust their commitment to always improve

    Straight forward enough to navigate and they provide suggestions with promotions on many levels for ways to your needs to manage your money..very transparent with details of transactions with notifications for verification to better manage safety and security of account confidently......not happy about the netbanking app and interactions with account from a security and safety of online information and risks of access of hackers to exploit and access.compared to comm bank app.....which I highly recommend..with the AI and human customer service is great.....tx.mars.

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    Marcial, New South Wales, reviewed 9 days ago
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  • Commonwealth Bank Savings Account

    Perfect all ways

    Commonwealth bank is great

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    Cheryl, New South Wales, reviewed 9 days ago
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  • Commonwealth Bank Home Loan

    Comm bank have been terrific

    My home burnt down in March this year.I still have a mortgage with Comm Bank.The insurance company have been dragging out payment,which has left me financially compromised. Comm bank have been very supportive during this crisis and have provided me with hardship plans.They have been amazing.People be aware of NRMA insurance.I have paid money for over 50 years,never made a claim and since the fire they have turned ,are nasty and trying every trick in the book not to pay the policy,which is still ongoing I am 71,I think they hope I will die from the stress

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    Tessa, New South Wales, reviewed 9 days ago
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  • Commonwealth Bank Low Rate Credit Card

    Banks can't be trusted in the interest of customer

    They will not go out of their way to help their customers If there is a problem or a better method or way of paying that would save you money they never tell you In fact unless you find out yourself they will keep you in ignorance

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    Christina, Queensland, reviewed 9 days ago
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  • Commonwealth Bank Personal Loan

    Commonwealth bank has always been professional

    Commonwealth bank has easy to apply for loans with great rates and very easy to get..excellent five star bank for all types of loans

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    Jasmine, Western Australia, reviewed 27 days ago
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  • Commonwealth Bank Home Insurance

    CBA Claims are a disgrace.

    We have had CBA insurance for many years on several properties. They have been great at receiving our annual premiums. Unfortunately their claims department is a disgrace. I was on hold for several hours. I have explained clearly our claim in writing and provided as much information as possible. I have now spent around 20 hours in total trying to make a claim. Despite asking for a single contact 6 different people have now made contact without any assistance to date.

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    Colin, Victoria, reviewed 2 months ago
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  • Commonwealth Bank Car Loan

    More ethical responsibility upon loan specialists

    I took out a car loan at 18 years old which was one of the worst financial decisions I have made in my life so far. Considering my naivety I was hungry for the loan immediately and did not have the knowledge or understanding of this kind of decision. When choosing my loan I was not given appropriate advice. The attendant I spoke to at Commbank didn't offer advice as to whether a fixed or non-fixed rate would suit my loan best and instead advised me to "just pick whatever, it doesn't matter". It did hugely matter and I ended up with a very small initial loan bloated into an out-of-control sum of money I cannot pay back for another 5 years as per the terms of my loan. I still use commbank for my everyday banking but I would say their loan system is ethically problematic and more financial counsellors should be available, particularly for young people without much banking experience.

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    Neave, New South Wales, reviewed 9 months ago
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  • Commonwealth Bank Car Insurance

    Very easy to deal with

    Have always been with Commonwealth Bank for all my insurance needs and banking as well and have never had any issues, Commonwealth Bank are very easy to deal with..

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    Debra, Victoria, reviewed 12 months ago
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  • Commonwealth Bank Smart Access

    Great banking experience

    Commonwealth are continually delivering excellent services with confidence.

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    Gordana, Victoria, reviewed almost 8 years ago
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